We are looking for a top customer success manager to join our team and help Cobalt's customers build successful security testing programs. We are looking for someone super smart, who can take ownership and be a builder! The candidate will be interfacing with C-level executives both internally and externally.

Your responsibilities would include:

Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction.
Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
Develop, prepare, and nurture customers for advocacy.
Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
Work to identify and/or develop upsell opportunities.
Advocate customer needs/issues cross-departmentally.
Program manage account escalations.

Why Cobalt?

Be part of defining an industry and your own role
Lots of responsibility. Work directly with founders and great exposure externally.
Change the future of application security!
Attractive equity compensation

5+ years of relevant experience.
Consulting mindset.
Experience with Salesforce
Thrives in a multi-tasking environment and can adjust priorities on-the-fly.
Impeccable written and verbal communication skills.
Familiarity working with clients of all sizes.
Detail oriented and analytical.
Prior experience in closing sales deals and speaking with C-level executives.
You’re driven: No one needs to push you to excel; it’s just who you are.
Eager to learn, adapt and perfect your work; you seek out help and put it to good use.
You want to help and serve our customers: They win, so you win.

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Customer Success Manager

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